Shipping & Returns

At Cobblestones & Grits, we believe every piece is more than an embroidered keepsake - it's part of your story. That's why we're committed to delivering not only thoughtfully crafted heirlooms, but also a seamless shopping experience from the moment you order to the day it arrives.

SHIPPING INFORMATION

PROCESSING TIME:

  • Orders are typically processed within 6-8 business days.

SHIPPING RATES & DELIVERY TIME:

U.S. Shipping:

  • We offer free economy shipping on U.S. orders above $85 before any added discounts. 
  • Shipping costs for orders under $85 are shown upon checkout.
  • In case of returns, shipping costs are not able to be refunded. 
  • Cobblestones & Grits is not responsible for carrier delays or misdirected shipments.

International Shipping:

  • Regretfully, Cobblestones & Grits does not currently ship outside the continental United States. 

Order Tracking: Once your order has been shipped, you will receive an email with tracking information so you can follow your package’s journey. Please make sure your order is shipping to the correct address. Cobblestones & Grits is not responsible for the package after it leaves us.

RETURNS & EXCHANGES

Our Guarantee: We take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we’re here to make it right. 

Return and Exchange Policy:

  • International orders outside of the U.S. are final sale and cannot be returned or exchanged. 
  • Items can be returned within 5 days of the delivery date for a full refund or store credit.
  • Customized items are not eligible for returns, refunds, or store credit.
  • Returned items must be in their original condition, unused, and with all tags and packaging intact.
  • Items marked final sale cannot be returned.
  • Original shipping costs are not able to be refunded. 
  • Returns: A $7 return fee will be deducted from your refunded amount, to account for return shipping and processing, unless the items arrived damaged or incorrect.
  • Exchanges: At this time, exchanges are not accepted
  • Please note that we cannot accept returns without your receipt, invoice, or order confirmation.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at cobblestonesandgrits@gmail.com. We will work quickly to resolve the issue.

CONTACT US

If you have any questions about our shipping and returns policies, please feel free to reach out to us at cobblestonesandgrits@gmail.com. We’re here to help!